LAUDA.LIVE
THE FUTURE BEGINS NOW

LAUDA.LIVE is the beginning of a series of new digital products from LAUDA. All LAUDA temperature control and laboratory solutions become fully connected and intelligent IoT devices. LAUDA.LIVE offers comprehensive fleet management functionality, smart analytics, and monitoring tools, as well as sophisticated control and remote troubleshooting capabilities that maximize the uptime, reliability, and performance of all LAUDA devices.

LAUDA.LIVE – YOUR DIGITAL SERVICE AT IT’S BEST

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MAXIMIZING UPTIME AND RELIABILITY

LAUDA.LIVE allows you to professionally manage your asset base. Keeping track of maintenance requirements, warranty state, location, and status of the device creates a completely new level of transparency and eases the lifetime management of any asset.

The direct line to the LAUDA service helpdesk and the device-specific support documentation enable efficient commissioning and fast solution finding for all application questions.

Managing constant temperature equipment using a tablet.
LAUDA.LIVE on a laptop.

The powerful monitoring and analysis functions of LAUDA.LIVE let you get the most out of your temperature control solutions. Maximizing performance, optimizing your application, and global access to your asset data helps you to monitor your production process, from home or traveling.

LAUDA dedicated service personnel are available 24/5* to assist you remotely if the machine breaks down and quickly diagnose the measures to get your system running again.

 

FREE REGISTRATION

LAUDA.LIVE offers a comprehensive range of functions for every LAUDA device, with and without IoT connection. Fleet management is completely free of charge for every LAUDA device.

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LAUDA.LIVE DIGITAL PRODUCTS

Free

FLEET MANAGEMENT

Fleet management: Customize your fleet of devices and monitor their condition

Product documentation: With one mouse click you get access to the device-specific documentation

Maintenance logbook: Keep track on your maintenance schedule for every device and log important information.

Warranty management: Create transparency on the warranty state of your devices

Ticketing: Create, monitor and look up historic support tickets

FREE

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REMOTE SUPPORT & MONITORING

Global monitoring: Remote monitoring and control of all operating devices

Data storage and visualization: Secure data logging allows graphical analysis of devices data and export for documentation, analytics and audit trails

24/5* Remote Support: Our service hotline in five service centers helps you 24 hours a day

Cost minimization: Reduce cost of service calls by analyzing modes of failures before on site staff is required

30 €/month
(Free of charge 1st - 6th month of warranty)
OPTIONAL: +25.50 €/month for mobile
network communication

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ANALYTICS

Predictive maintenance: AI-powered analysis of device data for early failure detection and maintenance before potential downtime and expensive consequential damage

Self and application optimization: Automated optimization of your temperature control units for more efficient plant operation and best possible adaptation to your application requirements

NEVER MISS AN UPDATE

We gladly keep you updated:

Registration available soon

CONNECTIVITY

Compatible with all common operating systems

LAUDA.LIVE on various devices.

CHOOSE BETWEEN LOCAL OR MOBILE NETWORK CONNECTION

Sketch-like representation of how LAUDA.LIVE works. Sketch-like representation of how LAUDA.LIVE works.

SECURITY

LAUDA.LIVE is protected by state of the art PKI encryption, two factor authentication (2FA) and access rights management

Sketch-like representation of LAUDA.LIVE safety functions. Sketch-like representation of LAUDA.LIVE safety functions.
  • End-to-end encryption / authentication through TLS-based LAUDA Public Key Infrastructure (PKI) with device-specific X.509 certificates, uniquely identifies the device communicating with LAUDA.LIVE and prevents third-party interference
  • State-of-the-art security mechanisms and authentication concepts according to Microsoft Azure IoT recommendations
  • Encrypted TLS communication (LAN), optionally enriched by extremely secure 4G mobile communication further protects transmitted data
  • The product firmware ensures that remote access to operating and service parameters can be blocked by several configurable product functions
  • Two-factor authentication prevents unauthorized write access to the device configuration
  • Sophisticated role and permission management enables flexible rights management to create new users (e.g. internal operators or service technicians) and restrict unwanted read/write access to your devices
  • Storage of data on European servers in accordance with European GDPR standards

 

Cloud security documentation

ALL FEATURES

FLEET MANAGEMENT
Free
  • Clear, well-structured (and customizable) dashboards provide an overview of all Constant temperature equipment and show their operating status
  • Customization of device names and location makes it easier to monitor your fleet of Constant temperature equipment, especially if they are distributed across numerous locations worldwide
  • An advanced search bar and filter options help quickly select devices and manage a large fleet
  • The export function enables external storage and evaluation of asset information

  • Access device-specific product documentation with just one mouse click
  • Download part number specific data sheets, manuals, drivers, installation drawings and much more
  • Filter and search functions help you quickly find all the information you need
  • Multilingual documentation provides relevant information for all users

  • Document the maintenance schedule for each device
  • Receive notifications of upcoming service and maintenance tasks
  • Document the installation of equipment and consumables and receive notifications of recommended replacements to keep your process and equipment in optimal operating condition
  • Flexibly document any additional information that will assist you in future maintenance activities

  • Create transparency about the warranty status of your systems
  • Receive notifications when the warranty expires
  • Optional: Warranty extension can be requested live via LAUDA.LIVE

  • Create tickets for each of your devices directly in the ticketing system
  • Monitor the status and progress of the ticket
  • Use historical tickets for faster troubleshooting and documentation

  • Manage your digital product contracts for LAUDA devices
  • Start and stop subscriptions for additional services such as remote support and monitoring or analytics
  • Access device data analytics directly from your fleet management dashboard

REMOTE SUPPORT & MONITORING
Recommendation
  • Our digital product monitoring and analysis allows you to use the full potential of your machine data, to configure, control and analyze remotely, in the office, at home or while traveling.

  • The intuitive graphical visualization allows free selection and analysis of historical and current process data, such as temperature curves, pump and machine data, over a freely selectable period of time. The export of this data simplifies your documentation and the creation of test protocols.

*24/5 available based on Central European Time zone (CET / UTC+1) from Monday 00.00 hrs to Friday 24.00 hrs

  • First-class service by LAUDA employees in five service centers in North America, Europe and Asia
  • Integrated service ticket system that allows LAUDA service technicians in 4 time zones to provide 24h/5d* support whenever you need it

  • Remote troubleshooting enables an analysis of required parts and repair/maintenance needs before field service is on site. This minimizes the risk of inefficient service calls where on-site repair may not be possible or critical parts need to be sourced in advance.
  • Remote maintenance capabilities maximize the efficiency of a service call and reduce the cost of parts, labor and administration for each service call

What’s coming next?

We are continuously working to add more features to LAUDA.LIVE. Want to stay up to date on upcoming updates to your LAUDA.LIVE product? Then subscribe our newsletter now. We look forward to hearing from you.

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WHITEPAPER – BENEFITS OF REMOTE SUPPORT

How remote monitoring helps prevent outages in extreme weather conditions

WHAT OUR TECHNICIANS SAY

Lissie Ruiz Service Technician LAUDA-Brinkmann, USA
Our customer (2,500 miles from our US headquarters) was experiencing technical difficulties at varying times throughout the day and evening. The accessibility to real time data analysis (via the mobile gateway) allowed us to monitor conditions both inside and around the chiller, providing a quick diagnosis for the customer without the increased costs of a technician spending multiple days onsite.

Whitepaper

Learn more about the success stories of LAUDA.LIVE in our whitepaper

Download

Do you have questions?

Service
Service Constant temperature equipment & Plants

+49 9343 503-350
E-Mail

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