With our 5-year Best-Warranty, you can now enjoy five years of peace of mind. As we are convinced of the outstanding quality and reliability of our temperature control units, we offer you a comprehensive warranty package with numerous benefits. Activate your premium warranty services with a simple one-off online registration within three months of the initial delivery of your new appliance. Secure half a decade of peace of mind now!
5 years of peace of mind
Free rectification of defects
Simple online registration
Comprehensive, worldwide support
Sustainable investment protection
Activate your 5-year Best-Warranty and enjoy five years of comprehensive protection and peace of mind.
In our FAQ section you will find answers to your questions about our 5-year Best-Warranty. Find out how you can benefit from our comprehensive warranty package, what conditions apply and how you can get fast support in the event of a warranty claim.
The manufacturer's warranty applies to registered new LAUDA appliances and supplements the statutory liability for defects. With our new 5-year Best-Warranty, we offer you additional security for your investment, including free repair of material and manufacturing defects. It must be activated within three months of purchasing your new appliance from one of our participating partners, is non-transferable and expires when the appliance is resold.
Use our simple online registration at:
https://www.lauda.de/en/services/lauda-live-services
and activate your 5-year Best-Warranty within three months of purchasing your new LAUDA appliance from one of our participating partners – you can find a current overview here:
https://www.lauda.de/en/warranty-conditions/participants.
IMPORTANT: As proof of warranty eligibility, please upload the delivery receipt for your new device including the original LAUDA heat transfer liquid.
Our premium warranty services apply to almost all LAUDA series appliances: Alpha, ECO, Hydro, Integral, LOOP, Microcool, PRO, Proline, Proline Kryomate, Ultracool, Ultratemp, Universa, Variocool, Versafreeze.
To ensure reliable operation, the appliance must be verifiably operated within the warranty period using only original LAUDA heat transfer liquids. There are exceptions for Hydro and Versafreeze. More detailed provisions can be found in the device-specific documentation.
In addition, the requirements for statutory liability for defects and intended use of the appliance apply. These include:
Our 5-year Best-Warranty applies in addition to your local statutory warranty rights from the purchase of a new appliance from a participating partner for a total period of five years. It covers the repair of significant material and manufacturing defects that are reported within five years of delivery. In the event of a warranty claim, our team of experts will rectify these defects through professional repair or provide you with a new LAUDA appliance.
You can report a repair case quickly and easily in our service portal LAUDA.LIVE Services:
https://www.lauda.de/en/services/lauda-live-services.
You will then receive support from trained service technicians and a professional repair by a local LAUDA Service Center or a service facility of an authorized LAUDA partner – you can find a current overview here:
https://www.lauda.de/en/warranty-conditions/participants.
We can offer you on-site warranty services by placing a separate order.
There are no warranty claims for the following cases:
Our 5-year Best-Warranty is valid in all participating countries – even if you subsequently move your device to another country. You can find a current overview here:
Warranty activation – it's that simple
Enter the order number and serial number and the system will immediately check the warranty eligibility of your new device.
Click on "Extend warranty" and enter your company and contact information.
Upload the delivery bill for your new device and the heat transfer liquid for the warranty check and the start of the warranty.
After completion, you will receive the official warranty confirmation,
which can be viewed online at any time.
Activate your 5-year Best-Warranty and enjoy five years of comprehensive protection and peace of mind.
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