Comprehensive services for more flexibility
YOUR LAUDA SERVICE
For almost 70 years, the LAUDA name has been synonymous with professional service. With regular care, maintenance and upkeep executed by our excellently trained LAUDA Service specialists, you can avoid downtime and safeguard the full performance of your LAUDA devices. You can count on LAUDA Service – and thus on maximum efficiency too.
My LAUDA device
Sie finden die Bestell- und Seriennummer auf dem Typenschild Ihres LAUDA Gerätes.
WE'VE GOT YOUR BACK
LAUDA.LIVE Services is your central digital platform for quick and efficient product support and registration for the unique LAUDA warranty. As a modern information system, it not only bundles all relevant documents and data about LAUDA products in one convenient location but also offers innovative smart services such as remote diagnostics. The user-friendly portal thus provides you with answers to your questions around the clock.
Visit the service portal today and benefit from our bundled expert knowledge – fast, precise, and available anytime.
Our service promise
The markets are changing, and so are your requirements. Quality, efficiency and cost-effectiveness are the drivers of your success. We also know the requirements of your industry. As your service partner, our aim is to help you exploit the full potential of your appliances.
Always one step ahead
With our service offerings, you have more time for the essentials, regardless of which phase of the product life cycle you are in. From commissioning and maintenance to device training, you have access to tried-and-tested additional services. Our service team will be happy to help you select the optimum solution.
Your advantages
- One partner for all precise temperature control applications
- Tailor-made service packages for all requirements
- Transparency and full cost control
- Professional implementation by qualified service technicians
- Available worldwide and with our own local service centers in seven countries
Completely adjusted to your requirements
At LAUDA, high product quality and comprehensive services form an inseparable unit. With regular maintenance appointments by our experienced service experts, you can ensure that your LAUDA equipment lasts even longer. What can we do for you?
Our service for you
Flexible service
Flexible service
LAUDA offers smart services such as remote diagnostics and a dense network of service centres for rapid assistance with technical problems. Fully equipped service vehicles with measuring instruments and standard spare parts enable on-site repairs. With representatives in over 70 countries, LAUDA guarantees short response times and is always close to its customers.
Commissioning and maintenance
Commissioning and maintenance
LAUDA offers professional commissioning by experienced service technicians on site, with optional digital preparation and support, including initial filling, system optimisation and instruction. Customised maintenance contracts guarantee short response times and include regular functional and safety checks, cleaning, repairs and software updates.
Maintenance contracts can include the following services, for example:
- Function test according to BGV-A3 (VGB 4)
- Leak test according to VGB 20
- Testing of safety functions (EN 61010-1, EN 61010-2-010)
- Replacement of wearing parts
- Maintenance reports and measurement data documentation
Training
Training
The LAUDA service team offers professional, customised user training at low cost in the LAUDA test field, on site at the customer's premises or online. The practice-orientated training courses provide in-depth knowledge for optimum operation and efficient use of the systems for maximum productivity.
System testing and retrofitting
System testing and retrofitting
LAUDA offers a comprehensive retrofitting and optimisation concept that is characterised by the modular design of LAUDA systems. The existing systems and old installations are evaluated and can often be flexibly adapted to new requirements, regulations and directives. Additional options can often be installed directly on site.
The systems are inspected as required, for example for
- Ex Directive 94/9/EC (ATEX)
- Pressure Equipment Directive 97/23/EC (AD 2000)
- DIN EN 378 Refrigeration systems
- Leak test in accordance with F-Gas Regulation (EU) No. 517/2014
- Operational safety V (BGR 500, chapter 2.27)
- DIN 4754 Organic heat transfer systems
- VDI Guideline 3033
Spare parts management
Spare parts management
LAUDA guarantees an economical long-term supply of spare parts. LAUDA.LIVE Services can be used to directly identify and order the right spare parts for the appliances. Delivery is quick and uncomplicated via our own service centres in Germany as well as international locations and agencies.
Disposal
Disposal
In connection with the sale of electrical and electronic devices, we are obliged to draw your attention to the following:
All electrical devices are marked with the symbol of the crossed-out wheeled garbage can. The symbol means that old appliances must be collected separately from unsorted municipal waste. Old devices must not be disposed of with household waste. Used batteries and accumulators that are not enclosed in the old device must be separated from it before being handed in at a collection point. You are responsible for deleting personal data on the old equipment to be disposed of.
We offer professional disposal of refrigerants and discarded old devices. Contact our service department for this:
Phone: +49 (0) 9343 503 350
E-mail: service@lauda.de
Our Services – Your Benefits
Discover what LAUDA Service has to offer in detail in our free service brochure.
With our service offerings, you have more time for what matters most. From initial installation through ongoing operation to maintenance and eventual deactivation – our experts are at your side with advice and support.
During installation, our service technicians ensure professional setup and instruction. During operation, regular maintenance guarantees maximum availability of your systems. Professional maintenance by the LAUDA service team extends the lifespan of your devices and minimizes downtime. We also support you with proper decommissioning of old devices and advise on efficient replacement solutions.
At LAUDA, sustainable practices are at the core of our corporate philosophy. As an ISO 14001-certified company, we are consistently committed to environmental protection and resource efficiency. This is reflected in the use of high-quality, recyclable materials for our products.
We take responsibility for the entire lifecycle of our products. This includes professional management of old equipment and proper disposal of refrigerants. We provide appropriate documentation for every disposal process.
